Legal
Cancellation
Last updated: October 11, 2026
Customer organizations may cancel HospiceDefender, a product of Guildscape, LLC, at any time, with no early-termination fee. This page explains how to cancel, when cancellation takes effect, and what happens to your data.
1. How to Cancel
An administrator of your organization can ask for cancellation with the Request cancellation button on the Company Settings page, or by email to support@hospicedefender.com from a billing or administrative contact on file. We confirm by email. We may ask a brief question to confirm that the request comes from an authorized contact before we process it.
2. When Cancellation Takes Effect
We complete a cancellation no later than one (1) business day after we confirm the request. Cancellation takes effect at once when we complete it. After cancellation we issue one final invoice for all usage that is not yet invoiced. Fees that are already paid for the current period are not refunded. There is no early-termination fee, and we make no charge after the final invoice.
3. What Happens to Your Data
From the moment of cancellation the account is read-only for thirty (30) days, so that you can complete any final exports and downloads. After that window, sign-in is turned off. Ninety (90) days after the cancellation, the application data of your organization is permanently deleted, other than the audit log and the billing records that we are required to keep, and subject to any applicable Business Associate Agreement or order-level commitment, which controls if it specifies a different handling or retention period.
4. Reactivation
If you cancel and later wish to resume, contact us before the data is deleted to reactivate the account with its data intact. After data has been deleted, reactivation starts a new account.
5. Contact
Any cancellation question may be directed to support@hospicedefender.com.